I mean, it's absolutely NOT designed to let you do the things you want to do or find the information you need quickly. The main user interface is just plain irritating. It is good value because it's free, but I would probably not buy it otherwise. I find Avast to be competent antivirus software. Have a lovely day! Avast TeamĪvast Antivirus: my three main pet peeves. Thank you very much for your patience and understanding. If you decide to contact us, you can expect an answer within 24-48 hours. If you decide to contact us, to get started, please share a detailed description of your issue along with the billing details related to the paid Premium Support or any other information that could help us locate your request: Our technical specialists will do their best to help you and resolve the issue as soon as possible. If there was a misunderstanding, we will gladly assist you further via email directly and provide a proper answer and solution. Our records are not able to find any charge for paid Premium Support that you are referring to for now. We would really appreciate the opportunity to improve your experience and impression. We apologize for the issue you encountered and the experience you had with our support. Hello Karin, Thank you for taking time to provide feedback. Please write a detailed description of the issue via this link: Thank you for understanding. Due to the confusion, we'd love a chance to address this directly with you. If you haven't unsubscribed when payment is due, your payment card will be charged. You can unsubscribe at any time via your Avast Account, or using the reminder email that you receive before an upcoming renewal. Unfortunately, sometimes these renewal reminders end up in the Spam email folder, so please check there if you're expecting a reminder from us. Before renewal, you will receive at least one email reminding you of the upcoming charge. You will be charged the subscription price applicable at the time of renewal (plus applicable taxes and fees) via the payment information you provided for the original purchase. We apologize for the misunderstanding! This is how our renewal system works: By completing your initial purchase, you authorize Digital River to automatically renew your subscription for consecutive renewal periods of the same duration as your original subscription term. Hello AT, Thank you for taking a moment to rate us.